Skip to main content
UnderwritingAI

UnderwritingAI Setup Guide (Beta)

Step by Step Instructions for our Beta Members

Written By David Brower

Last updated 5 months ago

How To Set Up UnderwritingAI 🧠

Open Beta Update: UnderwritingAI is now available to all Growth and Premium agencies. We're actively gathering feedback to improve features before a full release. You can opt-in by going to Settings → UnderwritingAI and checking the opt-in box.

Step 1: Opt-In to UnderwritingAI

Plan Requirement: UnderwritingAI is available on Growth and Premium plans only.

  1. Go to Settings from the agency dropdown

  2. Navigate to UnderwritingAI

  3. Check the Opt-in box to enroll in UnderwritingAI Beta

To watch the user webinar recording, visit the Introduction to UnderwritingAI webinar.

Need help or have feedback? Use the in-app support chat or email us at support@riskadvisor.insure

Step 2: Upload Carrier Documents

Already covered in the Upload Carrier Docs to UnderwritingAI article. Once uploaded:

  1. Go to Settings > UnderwritingAI

  2. Click + Add Carrier Document

  3. Select your carrier and line of business (Home, Auto, etc.)

  4. Upload your carrier's underwriting guide (PDF format)

Document Tips:

  • PDF documents only

  • For documents over 50 pages, split them into 50-page sections and upload separately

  • You can upload multiple documents for one carrier (e.g., multiple Home guides)

  • If a carrier updates their guidelines, delete the old document and upload the new one

Wait time: ~5–15 minutes per document. If something breaks, RiskAdvisor will reach out.

Step 3: Review or Edit Extracted Rules

  1. Before enabling indicators on RiskProfiles, review the extracted rules:

    1. Check a few rules against your carrier's actual guidelines

    2. Look for obvious errors (e.g., wrong property age ranges)

    3. Note any missing rules from the document

    4. To edit rules or build your own, check out our article Manually Creating and Editing Underwriting AI Rules

Found an issue?

  • Report via the beta Slack channel with carrier name and rule details

  • Or email support@riskadvisor.insure with screenshots

  • Our team will investigate and/or correct extractions within 24–48 hours

Step 4: Enable UnderwritingAI in Settings

  1. Go to Settings from the agency dropdown.

  2. Go to the UnderwritingAI Settings page.

  3. Toggle "Show UnderwritingAI indicators on Risk Profiles" to ON.

You have the ability to do this for your team at any time. It is up to you to make the decision to turn this on. It is highly recommended to review the extracted rules before doing so.

Step 5: Use RiskProfiles with UnderwritingAI

To see UnderwritingAI indicators on RiskProfiles:

  1. Open a RiskProfile for editing

  2. Fill in questions (property details, drivers, vehicles, etc.)

  3. Click Review & Send

  4. View the Eligibility & Concerns section

Once enabled:

  • UnderwritingAI will flag eligible/ineligible carriers based on answers in the RiskProfile.

  • Indicators show during Review & Send based on the data that you input in the RiskProfile. The more thorough the data, the better results.

How UnderwritingAI handles hidden fields

UnderwritingAI only evaluates fields that are visible in the RiskProfile form. If your team has hidden a field through Custom Form Field settings — or if a field is hidden at the system level — that field is excluded from underwriting evaluation and won't trigger any indicators.

This means your eligibility results will always reflect what your team actually sees and collects, not background data that's been intentionally turned off.

For Underwriting Concerns & Ineligible Carriers you will be able to click on the carrier’s name to view the specific concerns.

Report Rule Conflicts or Edge Cases

If something seems off (like a carrier showing eligible when it shouldn't):

  • Open the RiskProfile.

  • Review the answers triggering rules.

  • Report the issue via chat or Slack so the team can investigate and correct the extraction.

FAQs

Usually 5–15 minutes. In most cases, we will receive an error notification and look into it but if you see one that has not been resolved please let us know.

Yes. Use "Add Carrier Document" to upload multiple Home docs, for example.

Technically no but if a document is over 50 pages it is recommended to save the document in 50 page portions and upload separately.

Delete the outdated doc and re-upload the new one. Rule extraction will re-run.

Use the in-app chat or the Slack beta group. Include the client name and issue.

No. UnderwritingAI only evaluates fields that are currently visible in your form. Fields hidden by your team's Custom Form Field settings, or hidden at the system level, are excluded from rule evaluation entirely and cannot trigger indicators.

Related Articles

Getting Help

For Beta Feedback & Questions: Join the beta Slack group (link in Step 1), use the in-app chat, or email support@riskadvisor.insure

For Bugs or Errors: Email support with screenshots and details. Include: (1) RiskProfile client name, (2) carrier name, (3) expected vs. actual result, (4) timestamp

Still need help? Ask the team